Eligible for Return or Replacement
Items damaged in transit, or orders that arrive incorrect (wrong item sent), are eligible for a replacement or refund. Please contact us within 48 hours of delivery with photos of the issue.
Because our products are gifting items — many of them customised to order — we operate a limited returns policy.
Items damaged in transit, or orders that arrive incorrect (wrong item sent), are eligible for a replacement or refund. Please contact us within 48 hours of delivery with photos of the issue.
Custom-built boxes (Make Your Own Box) and personalised message cards cannot be returned once production has begun, except in cases of damage or error on our part.
Email info@wrapsnbaskets.com with your Order ID and details. We'll respond within 24-48 hours.